Returns
Returns & refunds
Not quite right? Here’s how to return your Diamond Kick Mats.
Draft note: Timeframes in [brackets] are placeholders. Confirm your real returns terms before publishing.
The 30-day promise
Our returns policy lasts 30 days from delivery. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. A receipt or proof of purchase is required.
How to return
Three simple steps
1
Email us
Contact info@diamondkickmats.com with your order number and reason for return.
2
Pack it up
Repack the item unused and in its original packaging.
3
Send it back
Post it to the return address we provide. We recommend a tracked service.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether it’s approved. Approved refunds are issued to your original payment method within [X business days]. Original shipping costs are non-refundable.
Exchanges
We replace items only if they’re defective or damaged. To arrange an exchange, email info@diamondkickmats.com and we’ll sort it out.
Return shipping
You’re responsible for the cost of return shipping unless the item is faulty. Shipping costs are non-refundable, and we can’t guarantee we’ll receive your returned item, so a tracked service is recommended.
Need a hand?
Email info@diamondkickmats.com for anything returns-related.